Support & Help Centre

Go to your family tree settings and click Invite. You can send invitations by email, WhatsApp, SMS, or generate a QR code for in-person sharing. Every invite contains a secure, single-use link that expires after 7 days for safety.

Yes — every family tree on Rootkin is private by default. Only people you explicitly invite and who accept the invitation can view your tree, photos, events, and posts. We do not index family trees in search engines or share them with third parties.

Absolutely. When adding a relative, you can mark their status and enter a date of passing. These entries appear in the family tree alongside living relatives so that future generations can learn about and remember them.

Upload photos to a shared family album and tag relatives so everyone knows who is in each picture. Tagged photos also appear on each relative’s personal timeline, creating a visual history of their life moments.

Digital cards let you create and send beautiful occasion cards — birthdays, anniversaries, weddings, and more — directly to family members inside Rootkin. Gift suggestions appear based on upcoming events and each relative’s interests, connecting you with curated vendors who deliver thoughtful presents.

Your date of birth is visible only to confirmed members of the family trees you belong to. It is never shown publicly or shared outside your invited family circles. You can control visibility further in your account privacy settings.

To delete your account, go to Settings → Account and select Delete Account. To delete a family tree you created, visit the tree’s Settings page and choose Delete Tree. Please note that deleting a tree permanently removes all photos, events, and member data associated with it.